Bright Integration

Refund & Cancellation

Last updated October 3, 2026

Cancel anytime

Processor Monitor is a month-to-month subscription with no long-term contract. You can cancel your whole subscription, or remove individual processors, at any time.

How to cancel

Email samy@brightintegration.com from the address on your dealer account, or call 305.770.8957. We confirm every cancellation by email within one business day.

When cancellation takes effect

After you cancel, no further charges are made. Your access continues until the end of the month you have already paid for, and then the subscription ends.

Refunds

Monthly charges are not prorated, and partial months are not refunded after cancellation. If you were charged in error, charged twice, or charged after you cancelled, we refund the incorrect charge in full. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.

Integration and programming projects follow the payment and refund terms in the written quote for that project.

Billing questions and disputes

If you believe a charge is wrong, please contact us first at samy@brightintegration.com or 305.770.8957. We respond within two business days and will work with you to resolve it, including a refund when the charge was in error.

Physical goods

Processor Monitor is a software service and no physical goods are shipped. Equipment supplied as part of an integration project is covered by that project's quote and the manufacturer's warranty.